TCRA Yaja na ICT Awards 2020

MAMLAKA ya Mawasiliano nchini (TCRA) leo inazindua tuzo zake ziitwazo ICT Awards.

Lengo la tuzo hizi ni kuwatambua watoa huduma katika sekta ya habari, mawasiliano na teknolojia ambao wapo chini ya mamlaka hiyo.

Vipengele vitakavyowaniwa ni pamoja na:

i. Best Mobile Network Operator of the year

ii. Best Internet Service Provider Company of the year

iii. Best Multiplex Company Operators of the year

iv. Best National TV Station of the year

v. Best District TV Station of the year

vi. Best National Radio Station of the year

vii. Best Regional Radio Station of the year

viii. Best District Radio Station of the year

ix. Best Community Radio Station of the year

x. Best Online TV of the year

xi. Best Online Radio of the year

xii. Best Blogger of the year

xiii. Best International Courier Operator of the year

xiv. Best Domestic Courier Operator of the year.

xv. Best Intercity Courier Operator of the year.

Watoa huduma wenye kibali cha TCRA wanapaswa kujaza fomu (kuwasilisha kazi zao) kupitia tovuti ya https://ictawards.tcra.go.tz/ kunzia leo Januari 31 hadi Machi 15, 2020.

Majina ya watakaowania tuzo hizo yatatangazwa Machi 31, 2020.

Kura zitaanza kupigwa kuanzia Aprili 1, hadi Aprili 30, 2020.

Tuzo zitatolewa Mei 15, 2020, Mlimani City, Dar es Salaam.

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MESSAGE FROM THE DIRECTOR GENERAL

Since its establishment in 2003, the Tanzania Communications Regulatory Authority (TCRA) has endeavored to maintain its objective by ensuring that communications service licensees offer goods and services that provide value to the public. It is in this regard that we decided, starting from this financial year, to identify, recognize, and reward our stakeholders who have demonstrated an outstanding performance in the promotion of Information Communication Technology and digital economy of our nation.

This event is scheduled to take place at the Mlimani City Conference Hall, on May 15, 2020. However, I want you to note from the outset that the TCRA ICT Awards will carry out an impressive and accountable process as you may notice in this TCRA ICT Guide book. TCRA has prepared this Guide Book to ease your participation in this award.

The purpose of the Guide Book is to outline useful information about the awards as they seek to serve an exceptional purpose. For example, the assessment and selection process of winners is strategically designed to give the public an inclusive opportunity to assess their service providers. Our service providers include: broadcasters, postal operators, online content service providers, multiplex operators, mobile operators and internet service providers. And, the participation is mandatory to all licensees.

TCRA will keep the TCRA ICT Awards’ competitiveness and at the same time, provide high-class platform for our stakeholders to get feedback from their customers, about their services and impact to the society. Hence, it is the responsibility for all TCRA licensees to demonstrate their performance and contributions related to the use of ICT to enable consumers to transform their lives through digital economy.

I am confident that you have now recognized how fundamental this Guide Book is; therefore, read it carefully to achieve this commitment as part of our public service evaluation and a way to hold ourselves accountable.

I wish you luck in the TCRA ICT Awards 2020.

Eng. James M. Kilaba

DIRECTOR GENERAL

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1.0 THE CONCEPT BEHIND THE TCRA ICT AWARDS 2020

TCRA desires to identify, recognise and reward outstanding performance in the ICT sector in Tanzania, taking into consideration:

Advancement of professionalism in the overall ICT industry in Tanzania.

Quality of regulated goods and services is mandatory.

Appreciation to customers is important.

Necessity of increased consumer satisfaction and productivity.

2.0 OUR STRATEGIC GOAL

“To enhance the welfare of Tanzanians through effective regulations that promote innovation and ensure universal access to secure, quality and affordable communication service”.

This is all about improving the digital economy where creativity and innovation in ICT becomes very critical, hence, the need for organizing the TCRA ICT Awards to promote creativity and innovation. By so doing, the digital economy is built, thus, contributing to the country’s GDP.

The more the innovation and creativity in ICT and its utilization, the more it contributes to the digital economy in Tanzania. The growth of country’s economy leads to improved quality life of the citizens as the results of transactions of economic activities.

3.0 KEY OBJECTIVES

The key objectives for the TCRA ICT Awards are to:

Identify, recognize and reward outstanding players (Individuals and Institutions) that positively contribute, into the ICT industry in Tanzania.

Provide knowledge and information by sharing best practice, experiences and expertise through documentaries.

Foster innovation and creativity in ICT to improve efficiency in service delivery.

Build awareness and confidence to the public in order to accelerate effective use of ICT.

Enhance greater regional collaboration in the development and promotion of local content.

Promote universal access to ICT to enhance digital economy.

4.0 TCRA ICT AWARDS CATEGORIES

The Awards have been careful set to accommodate all TCRA licenses under their marketing segments in the spirit of providing the level playing field. The TCRA ICT Awards categories are:

Best Mobile Network Operator of the year

Best Internet Service Provider Company of the year

Best Multiplex Company Operators of the year

Best National TV Station of the year

Best District TV Station of the year

Best National Radio Station of the year

Best Regional Radio Station of the year

Best District Radio Station of the year

Best Community Radio Station of the year

Best Online TV of the year

Best Online Radio of the year

Best Blogger of the year

Best International Courier Operator of the year

Best Domestic Courier Operator of the year

Best Intercity Courier Operator of the year

5.0 THE AWARDS SELECTION PROCEDURE

The award selection procedure will involve:

Submission of Form

Nomination Phase

Public Online Voting

Selection Phase

Award Ceremony

5.1 Submission of Form

Licensees are required to submit of the form online through https://ictawards.tcra.go.tz/ between 31st January and 15th March 2020.

5.2 Nomination Phase

Revision of submitted information will be carried out between 16th March and 31st March 2020. A list of nominated applications will be published in the site https://ictawards.tcra.go.tz/ in their respective categories.

5.3 Public Online Voting

Public online voting of nominated submissions will take place between 1st April and 30th April 2020. Voting process will involve online voting through https://ictawards.tcra.go.tz/ and through free of charge Short Message Service (SMS) using short code 15072 from all mobile networks in the country.

5.4 Selection Phase

Selection of winning participants by group of experts will be done between 2nd May 2020 and 10th May 2020.

5.5 Award Ceremony

Public announcement of winners will be done on 15th May 2020 during TCRA ICT Awards Ceremony and winners will be awarded.

6.0 HOW TO VOTE

Voting will be done per TCRA ICT Awards categories using either of the two methods:

Through online portal https://ictawards.tcra.go.tz/vote

To access the voting platform, voters will be required to enter their telephone mobile number.

Once authenticated, voters will be presented with all categories where they can select nominees and submit their choices.

Once done, a confirmation will be sent to the voter.

Through free of charge Short Message Service (SMS) to 15072 from any Mobile Operator.

Each nominated licensee will be assigned a unique id.

Each category will have a unique identifier.

Voters will be required to send SMS to 15072 with unique id of the licensee and category identifier of their choice.

Vote will be processed and the confirmation will be sent.

7.0 EVALUATION

The evaluation process for each category entails the three stages namely preliminary evaluation, public voting and detailed evaluation.

7.1 The preliminary evaluation will involve all participants where evaluation will be made on compliance and conformity of regulatory requirements.

7.2 Detailed evaluation will be done based on the following criteria:

Compliance and Conformity (20%).

Innovations and Creativity in ICT (20%).

Benefits and impact to the community (20%).

Quality, Functionality and Performance (20%).

7.3 Public Voting will be for participants qualified from the preliminary evaluation and is allocated (20%).

8.0 THE JUDGING PANEL

The Judging Panel shall comprise nine (9) members who will be selected on the following criteria: –

Three (3) experienced international experts from the communication sector.

Six (6) experienced local experts from Government, Private sector, Higher learning Institution, representative of ICT consumer and audit firm.

9.0 THE FINALISTS

The finalists will be given two (2) minutes, on camera, to share their contribution to the development of ICT and its impact to Tanzanian society. The recorded presentation may be used for public presentation.

10.0 APPEALS

Any finalist who is aggrieved by the decision of the Panel of judges may appeal against that decision to the Appeal Board whose decision shall be final.

The Appeal Board shall be comprised of three (3) members appointed by TCRA.

Any appeal must be made in writing and filed within five calendar days of the announcement of a decision/awards to ictawards@tcra.go.tz.

11.0 CONTACT INFORMATION

Information relating to TCRA ICT Awards will be available at:- https://ictawards.tcra.go.tz

The Guide book will be available at:- https://ictawards.tcra.go.tz/guide_book

For more information, contact: –

Director General,

Tanzania Communications Regulatory Authority,

Mawasiliano Towers,

20 Sam Nujoma Road,

P. O. Box 474,

14414 DAR ES SALAAM