NMB Bank Vacancies, June 2023 – 4 Positions

NMB Bank Vacancies, June 2023 – 4 Positions


Position: CBS Specialist  – 4 Positions

Dar es Salaam

NMB Bank PLC

Job Location : Head Office, Hq

Job Purpose:

Support and create interfaces for Core Banking Systems (CBS) and be responsible for resolving incidents at a Level 2 in the back-end Core Banking Application systems. Support End of Day (EOD) operators and coordinating Level 3 support issues for all back-end Core Banking Application systems with offshore support teams for proactive and active support.

Main Responsibilities:

  • Core Banking applications support at application layer.
  • Responsible for Level 2 issues related to all core applications except the in-house developed applications
  • Responsible for support of EOD/EOM batches.
  • Responsible for User Acceptance Testing (UAT) Application changes.
  • Support of day-by-day operations & performance of Core Banking System
  • Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
  • Creating and configuration of Systems interface, making sure that third party systems are able to interface with Core Banking Systems.
  • Automating back-office Operations using third party systems through Core Banking system.
  • Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data Warehousing, UAT, Report)
  • Escalation to 3rd level support (CBS Vendor– Onsite & i-Support)
  • Follow-up & feedback on incidents escalated to CBS vendor.
  • Customer Call Centre’s 2nd level customer support for Core Banking Systems system related queries & incidents
  • Log all CBS and EOC incidents encountered in the section to the Service Desk
  • Provide updates and submit monthly reports to the Senior Manager.
  • Attend weekly meetings with section staff to resolve issues and implement continual improvement actions.

Post a Comment

0 Comments
* Please Don't Spam Here. All the Comments are Reviewed by Admin.

Top Post Ad

Below Post Ad